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Community Colleges (Troubleshooting Tips)

UNC or NCICU

Overview

If you discover that your CrossRoute is not the latest version (how can I tell?), please follow these steps to to upgrade CrossRoute.

Community Colleges

***Do not update CrossRoute unless explicity authorized by CFNC (cfnc-campus@cfnc.northcarolina.edu). If this is during a Go Live period, you must WAIT to update CrossRoute until you have explicitly been emailed by CFNC per Step #2. If you do not wait, you may cause errors to your Colleague export.***

1. Log in to the CFNC/RDS production server to download the newest version of CrossRoute.
   • In a web browser, log into xconnect.cfnc.org with the user listed in the CrossRoute Service Manager.
   • Click "CrossRoute" menu on the left.
   • Click "Download CrossRoute Service"
   • Click "x64 (64-bit)".
   • Click "Download CrossRoute Setup"
   • View Downloads folder and rename installer to crossroute_setup_x64_2.0.9573.msi.
   • Move the .msi file from the Downloads folder to "C:\Installers".
2. Install the latest version of CrossRoute. (As of 2026 Go Live Date, 2.0.9573)
   • View the C:\Installers folder and double click the newly downloaded installer.
   • Click Run, Next, Next, Next, Install, Yes to allow installation, then click Finish.
   • Click Yes to allow CrossRoute Service Manager to open.
3. Update CrossRoute with download schedule. 
   • On the xconnect.cfnc.org website, click "CrossRoute" menu.
   • Click "Update Client Service"
4. If you host more than one type of application (Undergrad, CCP, CIHS, WCE), switch to the other application(s) and repeat step 3.

Troubleshooting Tips

Note: Perform the following if an error displays and you cannot save the settings:

1. Navigate to C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys.
2. Update the permissions on the machine key(s) so that your user account has read and write access to the files. The keys are named with GUIDs that are unique to each machine. If there are multiple machine keys, we are unable to determine which one is for CrossRoute.

• When prompted to Start Service, click "Yes".
• Click "Exit" to close CrossRoute Service Manager.

UNC or NCICU (Independent Colleges & Universities)

1. Log in to the current desktop where your CrossRoute is installed.
   • In a web browser, log into xconnect.cfnc.org with the user listed in the CrossRoute Service Manager.
   • Click "CrossRoute" menu on the left.
   • Click "Download CrossRoute Service".
   • Click "x64 (64-bit)".
   • Click "Download CrossRoute Setup".
   • View Downloads folder and rename installer to crossroute_setup_x64_2.0.9573.msi.
   • Move the .msi file from the Downloads folder to "C:\Installers".
2. Install the latest version of CrossRoute: v2.0.9573.
   • View the C:\Installers folder and double click the newly downloaded installer.
   • Click Run, Next, Next, Next, Install, Yes to allow installation, then click Finish.
   • Click Yes to allow CrossRoute Service Manager to open.
3. Update CrossRoute with download schedule. 
   • On the xconnect.cfnc.org website, click "CrossRoute" menu.
   • Click "Update Client Service"
4. If you host more than one type of application (Undergrad, Readmission, Graduate, Non-Degree), switch to the other application(s) and repeat step 3.

Last Updated on 5/21/2026 at 4:15pm.